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Cedarwood/Reminders

Patient reminders

Confirmations, day-of nudges, follow-up — automated.

Search patients, appointments, settings…⌘K

Reminder cadence

Six rules cover the lifecycle. Toggle any off, fine-tune timing per provider in the rule editor.

  • Appointment confirmation

    Sent immediately when an appointment is booked.

    On booking
    SMSEmail

  • 24-hour reminder

    Day before, with reschedule + check-in link.

    −24h
    SMS

  • 2-hour reminder

    Same-day nudge with directions and parking note.

    −2h
    SMS

  • Running late?

    Sent if patient hasn't checked in 5 min after appt.

    +5m
    SMS

  • Reschedule offer (no-show)

    If marked no-show, offers next 3 slots.

    +24h after no-show
    SMSEmail

  • Follow-up visit

    Reminds about due follow-up based on last visit type.

    +90d
    SMSEmail

Recent sends

Last 24 hours · failed sends auto-retry on the next cadence

PatientRuleChannelSentStatusNotes
Sarah Chen24-hour reminderSMSYesterday 9:30 AMDelivered—
Sarah Chen2-hour reminderSMSToday 7:30 AMRespondedPatient confirmed
Marcus Allen24-hour reminderSMSYesterday 9:00 AMDelivered—
Mary Jones2-hour reminderSMSToday 7:45 AMDelivered—
Lena Kowalski24-hour reminderSMSYesterday 11:00 AMFailedCarrier rejected · STOP keyword
Lena KowalskiRunning late?VoiceToday 11:08 AMQueued—
Theo WatanabeAppointment confirmationEmailToday 7:21 AMDelivered—
Priya Patel24-hour reminderSMSYesterday 10:15 AMRespondedPatient asked to switch to Dr. Vega
← All demos