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Messages
AI suggests routing. Stylists confirm before color or service questions are answered.
AI assists categorization. Stylists confirm color and reaction questions before a reply goes out.
Suspected reactions, scalp burns, or anaphylactic concerns escalate immediately and are never auto-replied.
Urgent · needs eyes (1)
Auto-replies disabled. Escalated to Sloane at received-time.
Yuki Patel
SMS8:32 AMHi — my scalp is really itchy and burning since the color last night. Is that normal? It's been 14 hours.
Allergic reaction96% conf.Recommended routeURGENT · Sloane reviews · do not auto-reply · check PPD record
Today's inbox (11)
AI-suggested route shown for each. Click 'Route to' to confirm.
Eli Carter
SMS8:14 AMRunning about 10 min late, stuck in traffic. Cool to push?
Late arrival97% conf.Recommended routeAuto-confirm · Ava notifiedMira Albright
Booking app8:02 AMLove the gloss color last time. Mind if we go a touch warmer this round?
Color question94% conf.Recommended routeJasmine reviews · adjust formula card before chairRosa Ferreira
SMS7:58 AMThinking about switching from hybrid to volume lash fills — too much commitment?
Treatment plan89% conf.Recommended routeMaya replies with consult slot offerLena Kowalski
SMS7:30 AMUgh, something came up — gonna have to cancel this afternoon's blowout. Sorry!
Cancellation97% conf.Recommended routeAuto-charge $50 cancellation · 3rd late cancel · flag accountHannah Brooks
Instagram DMYesterday 7:14 PMSaving up for a full lash set 🥰 do you offer payment plans?
Gift card / membership91% conf.Recommended routeFront desk · explain $325 lash membershipNaomi Reyes
SMSYesterday 4:22 PMWant to push my Wednesday brow lam to next week instead. Tuesday or Friday work?
Reschedule96% conf.Recommended routeAuto-offer next 3 slots · Ava confirmsPriya Joshi
Booking appYesterday 3:08 PMExcited for tomorrow! What's your parking situation?
General question99% conf.Recommended routeAuto-reply · parking + entry instructionsRobin Diaz
SMSYesterday 1:48 PMBought the Olaplex No. 6 last week and the cap broke. Replacement?
Product question94% conf.Recommended routeFront desk · log return · refund or replaceTheo Watanabe
SMSYesterday 12:15 PMSaw a mention on the IG that you're carrying the new K18 mask. Worth it?
Product question92% conf.Recommended routeAuto-reply with product card + add to retail tabSienna Holt
Voicemail transcribedYesterday 11:22 AMKid pulled the cap off my dye box. Whole thing leaked. Send me a tiny squad to clean my house?
Color question62% conf.Recommended routeSloane reviews · likely retail return · funny but realMarcus Allen
Booking appYesterday 9:01 AMBooked a beard tidy with Ava but want to add a hot-towel finish. Possible same slot?
Treatment plan93% conf.Recommended routeAuto-confirm · adds 15 min to slot