Sunray/Reminders
Service & supply reminders
Next clean for each property, supply re-orders, key returns, holiday rescheduling.
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Service & supply cadence
Per-property cadence + crew supply alerts. Holidays auto-detect from federal calendar.
- −24h
Day-before reminder
Tells client what time the crew will arrive and key access notes.
SMSEmail - On dispatch
Crew on the way
Live ETA when crew leaves the previous stop.
SMS - On completion
Cleaned + invoice
Photos of completed work + auto-billing notification.
SMSEmail - +2h
Rate your crew
Triggers 2 hours after completion. Feeds NPS dashboard.
SMS - −7d before holiday
Holiday auto-reschedule
Auto-detects federal holidays and proposes the next available slot.
SMSEmail - On crew check-in
Supply low
Alerts owner when crew supplies hit re-order threshold.
App push
Recent sends
Last 24 hours · responded sends include rating + rebook signals
| Client | Rule | Channel | Sent | Status | Notes |
|---|---|---|---|---|---|
| Brookline Brownstone · Bauer | Day-before reminder | SMS | Yesterday 8:30 AM | Responded | Confirmed |
| Brookline Brownstone · Bauer | Cleaned + invoice | Today 10:55 AM | Responded | 5★ rating · compliment | |
| Patel Family Apt | Crew on the way | SMS | Today 10:42 AM | Delivered | — |
| Holt Residence | Day-before reminder | SMS | Yesterday 1:00 PM | Responded | Asked to arrive earlier today |
| Sunset Dental | Cleaned + invoice | Today 10:18 AM | Delivered | — | |
| Westbrook Athletic Club | Day-before reminder | SMS | Yesterday 1:30 PM | Delivered | — |
| Lopez Brownstone | Day-before reminder | SMS | Apr 28 · 9:00 AM | Responded | Card-declined notice acknowledged |
| Olive Park Studio | Rate your crew | SMS | Apr 24 · 12:00 PM | Responded | First clean rated 5★ |